FAQ

Shipping & Returns

CLEARANCE /MARKDOWN ITEMS Strictly no exchange/ return/ refund for clearance and markdown items. EXCHANGE PERIOD Website : 7 days after parcel is received. Store : 7 days after purchased. EXCHANGE VENUE The products can only be exchange from the same store, terms and condition applied. Customer is requested to email hello.theciks@gmail.com before proceed with the exchange procedure. PROMO ITEMS Customer may request an exchange to different color and size of the same or difference collection, subjected to availability. Terms and conditions are applied for exchanges made during non-sale period.

Refund Policy

If you are not satisfied with the product you’ve purchased, you may return it within seven (7) working days upon received. The product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging (if available). This policy is only applicable to full-priced item(s) on our site.

Customers are advised to email us first at hello.theciks@gmail.com with your #ORDER ID and product details before returning the product. 

Any products returned must abide the terms mentioned above. Returns due to creases from shipping will not be accepted. Should the product is returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.

All shipping cost are borne by customer and we are not liable until item reaches our office.

Walk-in returns to our physical store is accepted with prior notice. Kindly whatsapp 017-3590788

Shopping

Don’t worry we ship all over the world!

Currently, TC use third party fulfillment services to courier all orders. Usually it will be;

1. Pos Laju (Malaysia)

2. Aramex (Oversea)

3. Express Mail Service (EMS) Pos Malaysia (Oversea)

We understand the feeling of waiting so for all shipped package, we will send you the tracking number in an email
( You can also find the info on your My Orders page).

Click here to go track your order.

Yes, we are also available at SHOPEE. Don’t forget to follow our SHOPEE Mall, @theciks.os

We are more than welcome to be getting you onboard as part of The Ciks family. Just click on link below for more details;

https://www.theciks.com/content/16-business-opportunity

1. Senangpay Payment Gateway

Senangpay is one of the most popular payment gateway in Malaysia enabling online purchases to be paid via online using global credit cards, debit cards and e-banking.

Senangpay – Affiliate Banks Include:

     

The Ciks will contact you via email if there are any issues with your order. A submitted order is considered an agreement to the general terms of sale and any other conditions listed on this site, including the privacy policy and the return & exchange policy.

The Ciks reserves the right to cancel a purchase at any time. In the case of a cancellation, you will be notified by e-mail of the cancellation and the reason for cancellation within one (1) business day of purchase.

2. Hoolah. Buy Now. Pay Later

Pay 3 times instalment with 0% interest

3. PayLater by Grab

Enjoy 4 monthly instalment free 

4. Manual Online Transfer

If you have opt for bank transfer, you can click on the “Whatsapp” Button and request for our bank account.

 

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